At FitMyFoot, we want every purchase to be a positive experience. If you’re not satisfied, you can request a refund within 14 days of your order.
If your order hasn’t been processed yet, you can cancel it and receive a full refund, including any shipping costs.
The refund will be processed using the same payment method used to make the purchase. The crediting time depends on your bank or card issuer.
Did you receive a defective, broken, or different item than what you ordered? No problem: contact us within 14 days of ordering, indicating:
the order number,
one or more photos of the product,
the delivery references.
Our team will verify the report and process the return or replacement as quickly as possible.
To request a refund:
the purchase must have been made through our website;
the request must arrive within 14 days of purchase;
the product must be returned intact, undamaged and well packaged;
The return address will be communicated to you by our customer service.
Contact customer service within the required timeframe, providing all the necessary information.
Ship the product in its original packaging, properly wrapped.
Please wait for our team to verify the condition of the product.
Once your request is approved, we will process your refund.
The refund will be issued within 14 days of receipt and verification of the return, using the same payment method used for the purchase.
The product must be returned UNUSED.
We cannot accept returns and refunds for:
customized or made-to-measure products;
items opened, used or damaged by the customer;
products packaged on specific request.
FitMyFoot reserves the right to modify this policy at any time. We therefore invite you to periodically review this page to stay up-to-date.
